Privacy Policy

Agere IT respects your privacy and is committed to protecting your personal information.

Agere IT respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, communicate with us, make an enquiry, engage our services or otherwise interact with Agere IT.

We process personal information in accordance with applicable data protection legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA) in South Africa and, where applicable, the General Data Protection Regulation (GDPR).

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

Agere IT provides enterprise technology solutions, consulting, automation and business transformation services, including SAP consulting, robotic invoice automation, property and workplace management solutions and related technology services.

For purposes of applicable data protection legislation, Agere IT may act as the responsible party or data controller in respect of personal information processed through our website and business operations.

For privacy-related enquiries, please contact:

Agere IT
Email: support@agereit.com
Website: agereit.com

Depending on how you interact with Agere IT, we may collect and process information including:

• Your name and surname
• Business or company name
• Job title or position
• Email address
• Telephone number
• Contact details
• Information submitted through website contact or enquiry forms
• Information provided when requesting a consultation, demonstration or quotation
• Correspondence and communications with Agere IT
• Business information relevant to the services you enquire about or receive
• Website usage and browsing information
• IP address
• Device and browser information
• Cookie and analytics information
• Marketing preferences
• Information required to manage an existing customer or supplier relationship

We aim to collect only personal information that is relevant and reasonably necessary for the purpose for which it is being processed.

We may collect personal information:

Directly From You

For example, when you:

• Complete a contact form
• Send us an email
• Contact us by telephone
• Request information about our products or services
• Request a consultation or demonstration
• Become a customer, supplier or business partner
• Subscribe to marketing communications
• Communicate with our employees or representatives

Automatically

Certain information may be collected automatically when you visit our website through cookies, analytics technologies and similar tools.

This may include information about your device, browser, pages visited, time spent on the website and how you interact with our website.

From Third Parties

Where lawful and appropriate, we may receive information from:

• Business partners
• Service providers
• Publicly available sources
• Professional networking platforms
• Customers or prospective customers
• Technology platforms and integrations used in delivering our services

We may process personal information for purposes including:

• Responding to enquiries and requests
• Providing information about Agere IT products and services
• Preparing quotations, proposals and demonstrations
• Providing contracted services
• Managing customer and supplier relationships
• Providing customer support
• Processing and administering business transactions
• Communicating regarding projects and services
• Improving our website, products and services
• Understanding how visitors use our website
• Maintaining the security of our website and systems
• Preventing fraud, misuse or unauthorised activity
• Managing business administration and internal operations
• Complying with legal, regulatory and contractual obligations
• Sending relevant business or marketing communications where permitted
• Establishing, exercising or defending legal rights

We will not use personal information for purposes that are materially incompatible with the purpose for which it was originally collected unless permitted by law.

Where required by applicable law, Agere IT processes personal information based on one or more appropriate legal grounds.

These may include:

• Your consent
• The performance of a contract or steps required before entering into a contract
• Compliance with a legal obligation
• Agere IT’s legitimate business interests
• The legitimate interests of a third party
• Protection of legal rights
• Another lawful basis permitted under applicable data protection legislation

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal or contractual restrictions.

Where permitted by law, Agere IT may send communications regarding our services, solutions, company developments, events or other relevant business information.

You may request that we stop sending marketing communications at any time by:

• Using an unsubscribe option provided in the communication; or
• Contacting us at support@agereit.com

Opting out of marketing communications will not prevent us from sending necessary service-related or administrative communications where you have an existing relationship with Agere IT.

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic and better understand how visitors use our website.

Cookies may collect information including:

• Browser type
• Device information
• IP address
• Pages viewed
• Website interactions
• Referral source
• Approximate geographic information
• Session and usage information

Where required, non-essential cookies will only be used with appropriate consent.

You can also configure your browser to restrict or block cookies. However, disabling certain cookies may affect the functionality of the website.

Agere IT may use website analytics tools such as Google Analytics to understand website traffic, visitor behaviour and website performance.

These services may process information relating to your use of our website, including device, browser and interaction information.

The information is used to help us understand how our website performs and identify opportunities to improve the user experience.

Agere IT does not sell personal information.

We may share personal information with trusted third parties where reasonably necessary for legitimate business purposes, including:

• Technology and hosting providers
• Cloud service providers
• Website and analytics providers
• Professional advisers
• Consultants and contractors
• Software and technology partners
• Business partners involved in delivering solutions
• Payment or financial service providers, where applicable
• Regulatory bodies or government authorities where legally required

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.

As Agere IT operates and works with organisations, partners and technology providers across different jurisdictions, personal information may in certain circumstances be processed or stored outside the country in which it was originally collected.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal and organisational safeguards are applied in accordance with applicable data protection requirements.

Agere IT takes reasonable technical and organisational measures to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction
• Accidental or unlawful processing

These measures may include appropriate access controls, security systems, technology safeguards and internal processes.

No electronic transmission or storage system can, however, be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected or to comply with legal, contractual, regulatory, accounting or reporting obligations.

When personal information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

Retention periods may vary depending on:

• The nature of the information
• The reason it was collected
• Contractual requirements
• Applicable legal obligations
• Legitimate business requirements

Depending on the applicable legislation and circumstances, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Object to certain processing activities
• Request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Request data portability where applicable under GDPR
• Lodge a complaint with an appropriate data protection authority

Certain rights may be subject to legal limitations or requirements.

To exercise your privacy rights, please contact:

support@agereit.com

We may need to verify your identity before processing certain requests.

Where POPIA applies, you have the right to request access to personal information held about you and, where appropriate, request that information be corrected or deleted.

You may also object to certain processing or direct marketing activities in accordance with POPIA.

If you believe that Agere IT has processed your personal information in contravention of POPIA, you may lodge a complaint with the Information Regulator of South Africa.

Where the GDPR applies to the processing of your personal information, you may have additional rights including:

• The right to access your personal data
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent
• Rights relating to certain automated decision-making activities
• The right to lodge a complaint with the relevant supervisory authority

Our website may contain links to third-party websites, platforms or services.

Agere IT is not responsible for the privacy practices, security or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Agere IT does not ordinarily use personal information collected through this website to make decisions that produce legal or similarly significant effects based solely on automated processing.

Should this change, appropriate information will be provided in accordance with applicable legislation.

Agere IT’s website and services are primarily intended for businesses and professional users and are not directed at children.

We do not knowingly collect children’s personal information through our website unless there is a lawful and appropriate reason for doing so.

We may update this Privacy Policy periodically to reflect:

• Changes to our business
• Changes to our website or services
• Changes to the technologies we use
• Changes in legal or regulatory requirements

The updated version will be published on this page together with the date on which it was last updated.

We encourage users to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, how your personal information is processed, or would like to exercise any of your privacy rights, please contact:

Agere IT
Email: support@agereit.com
Website: agereit.com

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